Ensuring Our Customers' Needs Are Met
We have dedicated customer services personnel at Andrews Flour trained to offer assistance to both new and exisitng customers. They are primarily involved in processing sales orders by all traditional and digital means. These orders are then processed to ensure efficient delivery schedules are put in place to suit the customers needs.
Sales over the phone are often favoured by some of our customers. This involves regular outgoing calls to the customer, ensuring they are kept up to date and provided with any additional information regarding the order process, products or general enquiries. Using carefully targeted information, we can ensure needs are met in order to build relationships with our customers and gain their trust.
Due to our personal knowledge of the customers we have an advantage over larger companies when it comes to managing some of the day to day issues that occur.